Our service

Centre Testing International Co., Ltd. (CTI) is the pioneer and leader in the TIC Industry which provides one-stop solutions on testing, inspection, certification, calibration, audit, training & technical services.

 

By Industry

Our service capabilties cover the upstream and downstream of the supply chain including textile and apparel,toys,electronic appliances,medical health,food...andother industries.

Specialty

Comprehensively guarantee quality and safety, promote compliance and innovation, demonstrate brand competitiveness, and achieve higher quality, healthier, safer, and greener sustainable development.


Centre Testing International Group Co., Ltd. (including its branches, subsidiaries and offices, hereinafter referred to as the “Company”) provides services to any individual or organization requesting such services (hereinafter referred to as the “Customer”) in accordance with the terms and conditions set forth herein (hereinafter referred to as the “General Terms and Conditions”). Content of the General Terms and Conditions shall be part of the content of the applicable Test Contract, Test Request Form, etc. Unless otherwise provided in writing, any offer or service between the Parties and the derivative contractual relationship shall be subject to the content of these General Terms and Conditions.


1. Test Requirements


1.1When requesting for a test, the Customer shall fill in and submit the Test Request Form to the Company by email, fax, courier service or otherwise. Should the Customer have special requirements for the test services, the Customer shall inform the Company in writing when submitting the Test Request Form to the Company, and the Company shall have the right to check the reasonableness and legality of such requirements and decide to accept such requirements or not based on the actual circumstance.


1.2The Customer shall provide legal, applicable samples of appropriate quantity to the Company according to the test requirements and pay the test fee and other relevant costs.


1.3The Company shall provide test services based on the requested items and requirements proposed by the Customer in the Test Request Form, and send the test report in the manner agreed.


1.4The Customer shall properly protect and pack the samples to ensure the safety of samples during transport or handover, regardless of delivery method of samples. The Company shall not be responsible for any damage or loss of samples as may occur during transport or for any sample which is inappropriate for testing.


1.5If the Customer requires the Company to conduct off-site sampling or on-site testing, the Customer shall ensure no hazard at the work site that will endanger and/or affect the personal or property safety of the staff of the Company; otherwise, all losses so caused to the Company (including, without limitation, medical costs, work-related injury benefits, economic compensation) shall be borne by the Customer, unless otherwise agreed.


1.6The Customer shall inform the Company of any actual or potential risks or hazards relating to the requested services, such as radiation, poisonous, hazardous or explosive substance, environmental pollutants or toxicants, etc., and undertake that the entrusted samples comply with the requirements of national laws.


1.7Upon receipt of the samples and relevant information provided by the Customer, the Company shall timely inspect such samples, and in case of any identified wrong sample, insufficiency of samples, damage of sample, or lack of necessary information (which may affect the accuracy or determination of results), timely inform the Customer to make supplementary submission of qualified samples and information, and the turnaround time of service shall restart from the Company's receipt of the supplementary samples and information.


1.8The Company shall not be liable for any possible damage or destruction of samples during testing due to requirements of the test method.


1.9If the Customer has no special requirements for the retention of tested samples, the Company will retain such samples according to requirements of its internal management and in combination with the characteristics of samples. The Company shall have the right to destroy the retained samples at its own discretion if the retention period thereof expires. If the Customer requires continuous retention thereafter, the Customer shall pay the samples safekeeping fee. Where the Customer requires return of such samples, the Customer shall bear the costs thereof.


1.10The Customer shall clearly fill in the services requirements in the Test Request Form, including, without limitation, the test items and their test methods. To the extent that the Customer designates the test methods, the Customer shall be responsible for the appropriateness of test methods. If the test methods are recommended by the Company, then the Company shall be responsible for choosing appropriate methods and inform the Customer.


1.11Where the Customer requires change to the requirements for test services during testing, the Customer shall file a change request, after which the Company will carry out a new contractual review of the changed content.


1.12Where subcontracting is needed for the testing of any test item, the Company shall be responsible to the Customer for the work of the subcontractor, unless the subcontractor is designated by the Customer or the statutory regulator.


1.13The turnaround time of test services of the Company shall commence from the time of issuance of the Start Notice (which may be made by several means) after the Customer has provided the complete Test Request Form and signed the Quotation and the samples have arrived at the Company. For expediting or other test services requested by the Customer, the Company will determine whether such request may be satisfied based on the methods, items and other conditions of the test.


1.14Where the Customer requests the Company to terminate the test or change the test requirements in writing, the Company shall do so at the request of the Customer, provided that the Customer shall pay the test fees for the part of test already completed by the Company (including, without limitation, test fee, labor cost, travel expenses, reagent fee, etc.) and shall have no right to require the Company to refund any amount paid.


1.15If the Company fails to complete the test items in time due to unforeseeable technical limitation and test equipment failure, the Company shall notify the Customer without delay. However, the Company shall not assume any liability for breach of contract in such case.


2. Test Report


2.1The Company may provide a report in Chinese or English at the request of the Customer. When requesting to provide an English report or a report in both Chinese and English, the Customer shall provide its name, name of samples or other relevant content involved in the preparation of such report in English, which will not be translated by the Company, unless otherwise agreed.


2.2With respect to the samples submitted for testing, any data result on the report or certificate issued by the Company is only specific to such samples submitted for testing, and shall not be regarded as any opinion on the same batch of products from which such samples were taken. The liability of the Company shall in no case exceed the scope of the test report issued by the Company for the samples.


2.3After the Company completes the services, any objection of the Customer to the test results shall be made in writing to the Company within 15 days upon completion of the test report, attached with the original report. No objection within such period shall be deemed as the Customer’s consent to the test results. In case of any request for retest, the Company will only re-test the original samples per the original test methods, and the Customer shall pay the corresponding retest fee according to the retest situation. Where replacement with new samples is required and/or new methods are proposed for testing, it shall be deemed as a new test request. The Company will not accept a retest request if: (1) the original samples have been taken back by the Customer; (2) the original samples cannot be kept; (3) the original samples have been used up; (4) the remaining original samples are too little to retest; (5) the original samples have been destroyed due to expiry of retention period; (6) the original samples have deteriorated; (7) it relates to non-repeatable test items; or (8) there are other circumstances under which retest is considered impossible.


2.4The Customer may file a report amendment request within three months upon receipt of the report, after which the Company shall assess the request made by the Customer and determine whether to make amendment or not. The Company shall provide a test report according to the service requirements, and shall not assume any risk or legal liability arising out of the use of a voided or invalid report or misuse of report by the Customer or its agent or stakeholder. The Company may refuse to perform any unreasonable report amendment request of the Customer.


2.5To the extent that the Customer accepts any test services of the Company, the items or methods of which have not been certified by inspection and testing agencies, the report results will only be used for scientific research, teaching, internal quality control or the like, but not as a third party certificate presented to society or for any commercial purpose, to which the Company shall not assume any risk or legal liability arising therefrom.


2.6The Company shall conduct tests and prepare a test report based on the information and samples, etc. provided by the Customer or its agent, and the Customer shall be responsible for the authenticity of the information, documents and samples provided. None of the Company and its personnel and subcontractor shall be liable for any wrong results due to the unclear, wrong, incomplete, misleading or false information provided by the Customer.


3. Technology Services


3.1The Company shall at the request of the Customer establish a dedicated testing service channel for the Customer so that the Customer and its suppliers may enjoy fast track services, and designate special personnel as the service window for the Customer to provide relevant support to the Customer and its suppliers.


3.2At the request of the Customer, the Company may provide training on test methods and requirements, supply chain management consulting and other services to the Customer and its suppliers, at the rates and in the manner as the Parties may otherwise determine upon negotiation.

The Customer may give feedback on the services via the complaint hotline (0755-33681700), complaint email (complaint@cti-cert.com) of the Company or in any other convenient way.


4. Undertakings and Agreement of the Parties


4.1The Customer undertakes to pay the test fee to the Company in full and on time as agreed in contract, and not to withhold or postpone the payment of any amount on the ground of dispute, cross claim or offsetting with the Company or otherwise. Where the Customer terminates the payment of or fails to pay any amount due to the Company in whole or in part for any reason, the Company may suspend provision of all the services and refuse to issue the test report and any relevant material until the Customer pays in full the defaulted amount and its interest. The Company shall not be liable for any breach of contract or loss so caused.


4.2The Company undertakes to select appropriate methods for the test services so as to ensure the accuracy and validity of the test results.


4.3In order to provide better services to the Customer, the Company shall have the right to authorize its affiliates or other third party with corresponding qualification and performance capacity to perform all or part of the terms the Company is required to perform.


5. Confidentiality and Intellectual Property Rights


5.1The Company undertakes to assume the confidentiality obligation for the technical intelligence and information and non-official publications provided by the Customer, and the Customer shall be obligated to keep confidential the information provided by and the environmental condition, product technology and manufacturing process, etc. of the Company.


5.2The information receiving Party shall not disclose to any third party (except those involved in Article 4.3) any trade secret which is disclosed by a Party to the other Party in the course of services, including the scope, content, mode and fee of cooperation, rights and obligations of the parties to the cooperation, and shall procure that employees who have acquired such trade secret during the provision of the services assume the same obligations.


6. Liabilities for Breach of Contract


6.1Where the Customer fails to pay the test fee per the time limit agreed in contract, then for each day in delay, the Company shall have the right to require the Customer to pay liquidated damages equivalent to 5‰ of the total payable test fee, and may suspend the services and refuse to issue a test report.


6.2Where the Company fails to issue a test report per the time limit agreed in contract due to its fault, then for each day in delay, the Customer shall have the right to require the Company to pay liquidated damages equivalent to 5‰ of the total payable test fee.


6.3The Company shall not be liable for its failure to perform or complete the agreed obligations due to circumstance beyond the control of the Company, including but not limited to: (i) where any force majeure takes place; (ii) where the Customer fails to perform its obligations as agreed; (iii) where the Company fails to complete the test services as agreed due to reason of the Customer, giving rise to any loss or damage to the Customer; and (iv) where there is any change to the applicable laws and regulations and standards.


6.4The Company undertakes to use appropriate methods during its performance of the service obligations. The Company’s liabilities for any claim against loss, damage or costs of any nature incurred due to breach of contract or failure to apply appropriate methods shall in no case exceed ten times of the total payable service fee for designated services or agency fee as provided in the specific contract concluded with the Customer to which such claim arises, or RMB100,000. The Company shall not be liable for any claim for any indirect or consequential loss, including loss of profit and/or loss of future business and/or loss of production and/or all liabilities arising from the cancellation of the client’s contract.


6.5The Company shall be liable for compensation for any damage or loss of samples of the Customer due to the fault of the Company, the amount of which shall not exceed 30% of the market value of the damaged or lost samples or RMB100,000.

6.6Where compensation may arise under both Articles 6.4 and 6.5, the lesser thereof shall prevail.

6.7The Customer shall be liable for compensation for any damage to the Company and its personnel caused by its breach of contract.


7. Applicable Laws


7.1The adjustment to the rights and obligations of the Parties and the dispute resolution shall be governed by the laws of the People’s Republic of China.


7.2Any dispute arising out of the performance of the contract/agreement and provisions shall be resolved by the Parties upon negotiation, and should the negotiation fail, such dispute shall be brought before the people’s court where Centre Testing International Group Co., Ltd. is located.


8. Language


These General Terms and Conditions shall be made in Chinese, and in case of any difference between the Chinese version and its translation, the Chinese version shall prevail.